To calculate the price on the phone we use as a model an average room size. We have the right to make changes to the original quotation if you change the initial requirements or after we visit and inspect your property.Guarantees
Currently we offer a guarantee to one of our services only – that of end of tenancy. The guarantee is 48 hours within which our company can send the cleaning operatives back to the Client's property for a re-clean of the neglected areas, only provided that they really missed to clean something during the first cleaning session.Payment methods
Every customer is supposed to pay immediately after the cleaning unless they agreed otherwise with the company. The payment must be made by cash to the cleaning operatives before they leave the property. If the Client agreed with the company that he/she can pay by card or bank transfer, the payment has to be made a day before the cleaning. If the Client fails to send the money in advance, the company has the right to cancel the appointment.Cancellations
Every client has the right to cancel an appointment provided that they notify the company about the changes a day before the scheduled service. No cancellation fees or charges are incurred. If the condition of the premises is too poor that it puts at risk the well being and health of the cleaning team, the company has the right to refuse the service. If unexpected circumstances or an accident have befallen the cleaning crew assigned to perform the service for you, the company can either reschedule the service or cancel it.Claims
After the cleaning has been performed, the company shall consider no refund claims. All services performed in the Client's property shall be considered successful, unless the customer sends a written notice to the company, explaining in detail what they are complaining about within 24 hours after the cleaning. After we examine the complaint we will try to fix the problem to the client's satisfaction or to a standard that is reasonable. The customer should allow access to the company to inspect the areas disputed by the customer and provide a re-clean before allowing an outside party to perform any services. Our crews make sure not to break items but accidents may occur. In this case, we always try to replace the items with their identical copies but we cannot guarantee it. This is why we advise that the client stores aways all valuable items, whether sentimental or monetary. Else, the customer can simply ask the assigned team not to clean them. Within 24 hours of the claim, the company may ask the client to allow access to their property so that any issues can be solved. The company is not considered responsible for damages that occurred as a result of the customer putting various pieces of furniture on a wet carpet or one that hasn't dried completely. The company is not responsible for poor fitting that results in the shrinkage of a carpet. The company shall not be liable for existing damages in the property of the Client such as spillages, stains or burns that cannot be removed completely with a standard cleaning solution. We always make sure your property is provided a high-quality clean. However, if your appliances or items have not received any cleans since the purchase, the company is not responsible for any dirt which cannot be cleaned or removed with chemicals. We ask you to defrost your freezer before we come. Else, we will not be able to provide a thorough clean of the appliance. Waste collection is not included in our Gardening services, Basic and Professional. Our End of Tenancy cleaning is not guaranteed if there are still people or furniture in the premises in the beginning of the cleaning session.Access
In the property where the service has been scheduled there must be running water and electricity at the time of the cleaning. If the Client does not succeed in providing these, he/she shall be charged £60. Furthermore, the customer should provide access to the premises at the time of the cleaning. If they entrust the cleaning operatives with a key, it should be able to close and open locks without a problem. If the Client fails to ensure access to their premises, they will be charged £60.Regular Domestic Cleaning
Customers can pay to the cleaning operative right after each session. The payment must be in cash. If the Client requires to meet with the cleaner, they should pay £10 to cover all the expenses such as time and travel ones. Our clients should provide the cleaning equipment, detergents and materials. Cleaning appointments should be scheduled for the same time and day every week. Our company is not able to reschedule appointments. We cannot ensure a cleaning operative at a day and time different than what has already been scheduled in advance. Should the Client wants to cancel an appointment, they should do it 24 hours before the cleaning. If they do not succeed to inform the company about the change, they will have to pay the full charge of the cleaning session as a cancellation fee. We have a minimum of cleaning. For weekly services it is 2 hours; for fortnightly services it is 3 hours. The Client must provide access to the premises to be cleaned at the time of the cleaning. We prefer that our clients give our cleaning operatives a spare key.Minimum charges for some of the services
A minimum charge of 48 GBP – upholstery and carpet cleaning.
A minimum of 36 GBP or 3 hours – one off cleaning.
A minimum charge of 50 GBP – gardening.Every discount is valid for bookings over the minimum charge. Discounts and promotions are not applied to hourly based services. If any cancellations or rearrangements of services occur as a result of circumstances not predictable and not dependant on our company, we shall not be responsible for this. After the cleaning, the company will not accept any compensation or refund claims. If the Client agreed with the company that he/she can pay by card or bank transfer, the payment has to be made a day before the cleaning. If the Client fails to send the money in advance, the company has the right to cancel the appointment.